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Our Terms and Conditions

These Terms and Conditions govern your use of MrPunter Casino at mrpunter-aud.com. We launched in 2024 under licence 8048/JAZ2024-055 from the Curaçao Gaming Control Board, and every clause below sets out what you can expect from us and what we ask of you in return.

When You Accept Our Terms

By registering an account, ticking the acceptance box, or simply placing a wager on our platform, you confirm that you have read, understood and agreed to these Terms and Conditions in full. The agreement takes effect from the moment your account is created and continues for as long as your account remains open, even if you are inactive for extended periods.

  • Your acceptance is a binding legal agreement between you and NovaForge Ltd, the operator of MrPunter Casino.
  • If any clause is held invalid, the remaining clauses stay in force.
  • We may link these terms to separate policies such as our Privacy Policy and Responsible Gambling Policy, which form part of the agreement.

Who May Hold an Account

Age and residency

You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to open an account. We are required to verify your age, and we will suspend any account where we cannot confirm it. Players residing in the United States, France, the Netherlands, Belgium, Spain, Italy, Denmark, Sweden or Romania may not use our platform.

  • One account per person, per household, per IP address and per payment method.
  • You must provide accurate personal details at registration and keep them current.
  • KYC verification requires a valid ID document, proof of address and proof of payment method before your first withdrawal; we process checks within 24-48 hours.
  • We may request additional documents at any time to satisfy our regulatory and anti-money-laundering obligations.

How Payments Work Here

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum and Tether, with a minimum deposit of 30 in your account currency. Withdrawals run through PayID bank transfer, Visa, MiFinity, Jeton and supported crypto options, with a minimum withdrawal of 50 and a weekly cap of 15,000 AUD per week. Withdrawals are processed within 1-3 business days, or up to 24 hours for crypto.

  • We do not charge fees on deposits or withdrawals; third-party processor fees may apply.
  • Funds must be wagered at least once before withdrawal where required by anti-money-laundering rules.
  • Accounts dormant for 12 consecutive months may attract a reasonable administrative fee, and we will notify you before it is applied.
  • You may only withdraw to a payment method registered in your own name.

Bonus Rules in Plain Words

Bonuses, free spins, cashback and tournament prizes each carry their own promotional terms published alongside the offer. General rules apply to all promotions on our platform unless stated otherwise.

  • Wagering requirements must be completed before bonus funds convert to withdrawable cash.
  • A maximum bet limit applies while a bonus is active; breaching it may void the bonus and any winnings.
  • Certain games may be excluded from bonus wagering, and playing excluded games can forfeit the bonus.
  • Bonuses expire if wagering is not completed within the stated validity period.
  • We may decline, reclaim or cancel any bonus where misuse, abuse or irregular play is detected.

Conduct We Do Not Permit

Fair play protects everyone on our platform, so we treat the following conduct as a serious breach of these terms. Where we identify a breach, we may void winnings, confiscate balances, close accounts and report the matter to the relevant authorities.

  • Fraud, collusion, arbitrage or exploitation of promotional offers.
  • Chargebacks or reversed deposits, and deposits from payment methods not held in your name.
  • Multi-accounting, including duplicate accounts created across our brands.
  • Use of bots, automated tools or external assistance to gain an unfair advantage.
  • Accessing our platform from a restricted jurisdiction via VPN, proxy or similar means.
  • Any activity that breaches applicable law, including the criminal use of our services.

Limits and Self-Exclusion Rights

You may set deposit limits, loss limits and session reminders on your account at any time from your profile or by contacting our 24/7 support team. Cooling-off periods from 24 hours to several weeks, and longer self-exclusion periods, are available on request and take effect immediately.

  • During self-exclusion we will close your access and return any withdrawable balance.
  • We will not send marketing material to self-excluded or cooling-off accounts.
  • If we notice signs of gambling harm, we are obliged to intervene, which may include limits or account suspension.
  • Free, confidential support is available around the clock from Gambling Help Online on 1800 858 858.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting [email protected], and we will settle any withdrawable balance promptly. Complaints should first be raised with our support team, who will aim to resolve the matter within a reasonable timeframe. Unresolved disputes may be escalated to the Curaçao Gaming Control Board under our licence 8048/JAZ2024-055.

  • Our services are governed by the laws applicable to NovaForge Ltd under its Curaçao licence.
  • Continued use of the platform after a dispute arises does not waive your rights or ours.
  • We will never close an account or withhold funds solely because you filed a complaint in good faith.

When We Update These Terms

We may amend these Terms and Conditions at any time to reflect legal, regulatory or operational changes. The current version is always published on this page with its effective date, and material changes will be notified to you by email or an in-platform message at least 7 days before they take effect.

  • Continuing to use our platform after the effective date means you accept the updated terms.
  • Changes to core clauses may require your express consent before they apply to you.
  • We recommend reviewing this page regularly; the version you accepted at registration is retained in our records.

Frequently Asked Questions

How old do I have to be to play at MrPunter Casino?

You must be at least 18 years old, or older if your local law sets a higher gambling age. We verify age as part of KYC before your first withdrawal.

Can I hold more than one account?

No. We permit one account per person, household, IP address and payment method. Duplicate accounts may be closed and winnings voided.

How long do withdrawals take?

Withdrawals are processed within 1-3 business days, or up to 24 hours for cryptocurrency, once KYC verification is complete.

Can I set limits or exclude myself?

Yes. Deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion are available at any time through your profile or our 24/7 support.

How will I know if the terms change?

We publish the current version on this page and notify you by email or in-platform message at least 7 days before material changes take effect.