Your Privacy at MrPunter Casino

Q: Can I get a copy of all the data you hold about me?

Yes. Email support@mrpunter.com with an access request and we will send a copy of your personal data within 30 days after a quick identity check.

Q: Who do I contact about a privacy concern?

Write to dpo@mrpunter.com for anything privacy-related. If you are unsatisfied with our response, you can complain to your local data protection authority.

This Privacy Policy explains what personal data we collect when you play at MrPunter Casino, why we collect it, how long we keep it, and the choices you can make about it. We operate under licence 8048/JAZ2024-055 from the Curaçao Gaming Control Board and apply GDPR-grade protections to every player, wherever you live.

Data We Collect From You

We collect only the data we need to run your account, verify your identity and meet our legal obligations. When you register, we ask for your name, date of birth, email address, phone number and residential address. Before your first withdrawal we request a photo ID, proof of address and proof of your payment method, as part of our KYC process completed within 24 to 48 hours.

Every deposit and withdrawal generates transaction data: amounts, currency, timestamps and the payment channel used (PayID, Visa, MiFinity, Jeton or crypto wallets). Our servers also record device identifiers, IP address, browser type and coarse geolocation, which help us detect fraud and enforce country restrictions.

Identity data: name, date of birth, address, email, phone
Verification documents: ID, proof of address, proof of payment method
Transaction data: deposits, withdrawals, wagers, bonuses, cashback
Technical data: IP address, device ID, browser, session logs
Gameplay behaviour: games played, bets, wins, losses, session duration
Marketing preferences: which emails or SMS offers you opted into or out of

How We Use Your Data

We process your data to open and maintain your account, verify you are of legal age, process deposits and withdrawals in AUD, USD, EUR or cryptocurrency, and detect bonus abuse, chargeback fraud and multi-accounting. We also monitor play patterns for signs of problem gambling, which lets us trigger session reminders, deposit limits or a cooling-off period when you need one.

Where you have opted in, we use your email and phone number to send promotions such as our weekly cashback up to 15% or the weekend reload bonus of 50% up to 300 AUD. You can withdraw marketing consent at any time and we will stop contacting you, though transactional messages about your account will continue.

Our Legal Bases

Contract: we process identity, account and transaction data to perform our agreement with you. Without it we cannot open an account, hold your balance or pay out winnings.

Legal obligation: gaming and anti-money-laundering law requires us to verify your identity, keep transaction records for at least five years and report suspicious activity to the relevant authorities.

Legitimate interest: fraud prevention, security monitoring and aggregated service analytics rely on our legitimate interest in keeping MrPunter Casino safe and functional for all players.

Consent: marketing emails, SMS offers and non-essential cookies run only on your consent, which you can withdraw at any time from your profile or by contacting support.

How Long We Keep It

We never keep data longer than the purpose requires. Regulatory rules oblige us to retain gambling transaction records, KYC documents and AML records for a minimum of five years after your last transaction or account closure, after which they are deleted or irreversibly anonymised.

Identity and KYC documents: 5 years after account closure
Transaction and wagering records: minimum 5 years, as required by law
Technical and security logs: up to 12 months
Marketing preferences: until you withdraw consent or delete your account
Support chat transcripts: up to 2 years for dispute resolution

We do not sell your personal data. We share it only with service providers who need it to deliver a function of the site, each bound by a data-processing agreement that restricts their use of your information.

Payment processors handling PayID, card, e-wallet and crypto transactions
KYC and AML verification providers checking your ID documents
Game and platform providers supplying the 6,000+ titles on our site
Analytics and marketing tools measuring site performance (aggregated where possible)
Regulators and law-enforcement bodies when a lawful request requires disclosure

Your Rights Over Your Data

You can exercise any of the rights below free of charge by emailing [email protected] or our data protection officer. We respond within 30 days and may ask for a quick identity check first, so the request never becomes a loophole for account takeover.

If you believe we have mishandled your data, you can complain to your local data protection authority. Australian players can also contact the OAIC, and Gambling Help Online (1800 858 858) can assist with any gambling-related concern.

Access: get a copy of the personal data we hold about you
Rectification: correct data that is wrong or out of date
Erasure: request deletion where no legal retention duty applies
Portability: receive your data in a machine-readable format
Objection and consent withdrawal: stop marketing and profiling
Complaint: escalate to your data protection authority

Cookies and Tracking

We use strictly necessary cookies to keep you logged in and your session secure, plus optional analytics and marketing cookies that load only after you consent through our cookie banner. You can change your cookie choices at any time from the link in the site footer; our dedicated Cookies Policy explains each category in detail. Live-streamed titles such as our live roulette tables also rely on session cookies to sync the video feed with your bet history.

How We Protect Your Data

All traffic between your device and our servers travels over TLS encryption, and stored payment and ID documents are held in encrypted form with access limited to trained staff on a strict need-to-know basis. Our systems sit behind firewalls, segregated networks and continuous monitoring, and we run regular security reviews of our platform and providers.

If a breach ever affects your data, we will notify you and the relevant supervisory authority without undue delay, explain what happened and what we are doing about it. To reach our data protection officer directly, write to [email protected] and we will get back to you.

Frequently Asked Questions

Does MrPunter Casino sell my personal data to advertisers?

No. We never sell your data. We share it only with payment, verification, platform and analytics providers who need it to run the service, under strict data-processing agreements.

How long do you keep my ID documents after verification?

We retain KYC documents for at least five years after account closure, as gaming and anti-money-laundering law requires, then delete or anonymise them.

Can I get a copy of all the data you hold about me?

Yes. Email [email protected] with an access request and we will send a copy of your personal data within 30 days after a quick identity check.

How do I stop marketing emails and SMS?

Withdraw consent any time from your account profile, use the unsubscribe link in any message, or ask our 24/7 live chat support to remove you from all marketing lists immediately.

Who do I contact about a privacy concern?

Write to [email protected] for anything privacy-related. If you are unsatisfied with our response, you can complain to your local data protection authority.